Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and with proof of purchase.

To request a return, please contact us at aluro.in@gmail.com with your order details. Our team will review your request and provide further instructions if your return is approved.

Please do not send any product back without contacting us first. Returns sent without prior approval may not be accepted.

Damaged, Defective, or Wrong Item

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at aluro.in@gmail.com with clear photos or videos of the product and packaging. We will review the issue and provide an appropriate resolution.

Non-Returnable Items

The following items are not eligible for return:

• Products damaged due to misuse or improper handling.
• Products returned without original packaging.
• Products returned after the return window has expired.
• Gift cards (if applicable).

Exchanges

We currently do not offer direct exchanges. If your return is approved, you may place a new order for the desired product.

Refunds

Once your returned item is received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed within 7–10 business days to your original payment method. Processing times may vary depending on your bank or payment provider.

If you have not received your refund after 15 business days, please contact us at aluro.in@gmail.com.